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BHP uncovers "very compelling case for a candidate experience program"

BHP has measured the impact of a positive candidate experience on employee engagement and productivity, creating a "compelling" business case for improving its hiring process.

At last week's Qualtrics X4 conference, BHP principal, organisational development and analytics Nathan Wolyniec explained that the organisation has been tracking the relationship between employees' experience during the recruitment process and whether they later agree that the offer met their expectations.

For those who were hired after a 'favourable' candidate experience, he says, results show the "employee experience starts out great, [the] experience is meeting expectations, and that effect doesn't change"...