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Candidates engaging with chatbots 24/7
ChatGPT's proliferation has been a gamechanger for automation in the recruitment industry, with vastly more candidates engaging with tech-driven hiring processes, according to SmartAI CEO Peter Stackpole.
Most candidates now acknowledge "that at some point there's going to be technology involved in this process", he tells Shortlist.
SmartAI's data shows candidate engagement with automated processes now sitting at 92%, up from the high 70s a couple of years ago.
Stackpole notes in the early days, candidates were more reluctant to engage with chatbots during initial screening; however, these are now seen as "ideal" because they enable two-way, real-time interactions, and aren't as slow as emails or SMS messages...
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