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'Honest' client feedback takes BD to new levels
Client surveys don't always capture honest feedback, and agencies' over-reliance on them is causing leaders to miss out on valuable business development opportunities, an industry trainer says.
Most recruiters aren't good at having feedback and review conversations, Career Lasso CEO Adele Last has told a recent Captain's Table event.
"We don't want to know really, what our clients think about us. We don't. Because we send out these stupid surveys," she says...
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