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Offshoring success hinges on clear communication and KPIs

Australian recruitment companies are increasingly adding offshore capabilities to take some load off their local teams, but the success of these arrangements depends on a few critical factors.

Offshore recruitment teams mostly work on the candidate management side of recruitment, says Maya Davis, who founded offshore staffing provider CForce Global in the Philippines in 2006.

In a recent briefing hosted by Navigator Consulting MD Tony Hall, Davis explained the most commonly outsourced work involves resourcing and sourcing candidates; pre-screening via job boards, email, phone or video calls; reference checking; scheduling interviews; database management and cleansing; and occasionally onboarding...