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The five critical elements for agency success in 2022

Recruitment leaders' business plans should factor in five critical elements to set themselves up for success this year, an industry advisor says.

Agencies fared well last year, but in order to build momentum off the back of "one of the biggest recruitment booms we've ever had", they need to have a solid business plan, says Navigator Consulting MD Tony Hall.

It's possible further COVID outbreaks, for example, could lead to fresh disruption, and that's why clear planning is the first element of forging a successful 2022, he notes. "Without clear personal and business goals, the business will drift and decay," he told a Captain's Table event yesterday.

The second element is strong leadership, because without it, agencies are left with high staff turnover and poor consultant performance...