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Transparency the key to recruitment customer service

Four-year-old boutique agency Frazer Tremble says complete transparency with clients and candidates is the cornerstone of its award-winning approach to customer experience in recruitment, and has driven its growth since launching at the start of the pandemic.

In March 2020, experienced recruiter Laura Frazer and partner and customer service specialist Brendan Tremble launched the agency from a standing start just as lockdowns began. Since then, however, it has racked up steady growth and now has 10 staff in its Melbourne office.

The agency won last year's Seek award (SARA) for 'best new agency' and this was largely based on its approach to customer service and satisfaction, Frazer tells Shortlist...