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'Where to draw the line' is key question for automation in recruitment

There is now too much focus on automation in the recruitment industry and not enough on communication, says People2people group managing director Mark Smith.

People2people won the candidate care award – for the second year running – and the client service gong in the 2023 RCSA awards, but Smith tells Shortlist he still doesn't think the company's doing anything "exceptional".

In the broader industry, "nobody that I talk to says 'oh, I don't really care so much about candidates'... They just don't, that's not their intention at all", he says...