Implementing a Net Promoter Score program has had a profound effect on both customer and consultant satisfaction at Six Degrees Executive, according to managing director Paul Hallam, who says surveying unsuccessful candidates has produced "the most important and accurate" stakeholder data. read more
Consistently pursuing an elusive candidate is worthwhile, with data showing that almost as many candidates will respond to a recruiter's seventh call as they do to the third, a report says. read more
Women tend to bring some essential skills and attributes to recruitment leadership, but more work is needed to foster working environments that support them, industry leaders told Shortlist ahead of International Women's Day. read more
A specialist recruitment company that boosted its revenue and staff retention with a strategy of hiring and training novices is considering offering its model to other businesses, says its MD. read more
Many newly-promoted standout billers are struggling to succeed in leadership roles because they lack the right incentives and support, according to an industry trainer and coach. read more
Difficult feedback conversations can hamper the candidate experience, but recruiters are best to ignore conventional wisdom in this space, according to a leadership coach. read more
Recruiters who resist the seduction of temporary goal setting at this time of year and formulate goals more aligned to their values will lay the groundwork for real success, according to a performance and behaviour specialist. read more
The perception that the holiday season is the slowest time of year for recruiters is a fallacy, but managers should maintain momentum while tempering sales activity with time for reflection, a recruitment trainer says. read more
A robust market is leading more recruitment professionals to seek formal help getting promoted to manager roles, according to a business training and coaching expert. read more
Shortlist's report on the earnings of ASX-listed recruitment executives has prompted calls for more visibility of women leaders in the industry to increase female representation at senior levels. read more