Reducing face-time and office-based work will come back to bite recruitment agencies' culture and productivity, says U&U managing director Craig Sneesby, who is bucking the trend by investing in more physical workspace this year. read more
The Recruitment Company has doubled uptake of its video tools in recent months as hiring managers zero in on candidate connections, eliminating unnecessary agency touch points in the process. read more
Candidates have tolerated particularly poor interviews during COVID, but they're now clearly signalling their frustration in ways that hit recruiters' conversion rates and ultimately bottom lines, new research shows. read more
Recruiters have received a "huge wake-up call" this year, after unexpectedly finding themselves on the receiving end of "awful" hiring experiences, an industry advisor says. read more
Personalised responses, 360 feedback and a "lot more counselling" has shaped candidate experience throughout COVID, according to industry award contenders. read more
Australia Post's recruitment team is currently undergoing the "largest hiring blitz" in the organisation's 211-year history, with individual recruiters managing triple their usual candidate interactions. read more
Pledging to communicate with all applicants, and using pandemic 'downtime' to update tools and processes are some of the key levers award-nominated talent leaders have pulled to refine their candidate experience this year. read more
Candidates are now demanding more transparency about role duties and responsibilities, requiring a different level of engagement with recruiters, new research shows. read more
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